Privacy Policy

The data controller is M.J. HICKEY PLUMBING & HEATING LTD, Company No. 05231255, registered office Unit 9 Hill Farm, Ford End, Chelmsford, England, CM3 1LH. For any privacy question, email support@mjhickeyph.shop.

• Contact and order details: name, email, phone, shipping address.
• Order history and customer-service messages.
• Limited technical data (such as device and browser type) needed to run the site securely.
• We do not collect or store full payment card numbers; payments are processed by our payment providers.

• To process and deliver your orders and quotes.
• To provide customer support and respond to enquiries.
• To meet legal, accounting and fraud-prevention obligations.
• With your consent, to send occasional updates; you can opt out at any time.

We rely on performance of a contract (to fulfil your order), legitimate interests (to run and secure our store), legal obligation (records and tax) and consent (optional marketing).

We share data only with service providers that help us operate — payment processors, shipping carriers and IT providers — under appropriate safeguards, and with authorities where the law requires. We never sell your personal data.

We keep order records for as long as needed to provide our service and to meet legal and accounting requirements, then delete or anonymise them.

Subject to applicable law, you may request access to, correction or deletion of your data, object to or restrict processing, and request data portability. Under the GDPR you may complain to your local supervisory authority. Under the CCPA, California residents may request disclosure or deletion and will not be discriminated against for exercising these rights. To exercise any right, email support@mjhickeyph.shop.

We use essential cookies needed for the cart and checkout to work. Any optional analytics cookies are only used with your consent and can be declined without affecting your ability to shop.

We may update this policy from time to time. The latest version is always posted on this page with its update date.