Privacy Policy

The data controller is M.J. HICKEY PLUMBING & HEATING LTD (Company No. 05231255), registered at Unit 9 Hill Farm, Ford End, Chelmsford, England, CM3 1LH, United Kingdom. You can reach us about privacy at support@mjhickeyph.shop.

• Order details — name, email, shipping address, phone (optional) and what you bought.
• Communications — messages you send through our contact or bulk-enquiry forms, and your consent records.
• Payment confirmation — a token and status from our payment provider. We never see or store your full card number.
• Technical data — IP address, browser type and basic analytics about how the site is used.

• To process, fulfil and deliver your orders and handle returns
• To send order confirmations, dispatch and tracking updates
• To respond to your enquiries and provide customer support
• To prevent fraud and keep the website and payments secure
• To meet our legal, accounting and tax obligations

We do not sell your personal data, and we do not send marketing emails unless you have explicitly opted in.

• Contract — to fulfil an order you have placed.
• Legal obligation — to keep records required by law.
• Legitimate interests — to secure our site and improve our service.
• Consent — for optional contact-form storage and any marketing, which you can withdraw at any time.

Payments are processed by our PCI-DSS compliant payment providers, Stripe and PayPal. When you pay, your card details are sent directly to the provider over an encrypted connection; they are not transmitted to or stored on our servers. Each provider acts as an independent controller of the payment data it handles, under its own privacy policy.

We share the minimum data needed with trusted service providers:

• Payment providers (Stripe, PayPal) to take payment
• Shipping carriers and fulfilment partners to deliver your order
• Email and hosting providers that run our store and notifications
• Professional advisers and authorities where required by law

Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses.

We use only essential cookies needed to run the store — for example, to remember the contents of your shopping cart on your device. We do not use advertising or cross-site tracking cookies. You can clear cookies in your browser at any time, though the cart may then not persist.

We keep order and transaction records for as long as needed to provide our service and to meet legal and tax requirements (generally up to 6 years for financial records). Contact-form messages are kept only as long as needed to resolve your enquiry.

Depending on where you live, you have the right to access, correct, delete, restrict or port your personal data, to object to certain processing, and to withdraw consent. California residents have the right to know, delete and opt out of any sale of personal information — we do not sell personal information. To exercise any right, email support@mjhickeyph.shop. We will respond within the timeframe required by law and you may complain to your data protection authority (in the UK, the ICO).

Questions about this policy or your data? Email support@mjhickeyph.shop, call +44 7544061847, or write to M.J. HICKEY PLUMBING & HEATING LTD, Unit 9 Hill Farm, Ford End, Chelmsford, England, CM3 1LH, United Kingdom.